anikolic wrote:
I've brought your case to the attention of our managers in charge of Licenses, and we'll address the problem early next week. There must be a way to make this process frictionless.
Aleksandar
@Aleksandar
The process is confusing. It would be really nice if the online registration web form called a spade a spade
At the moment, the web licence request form asks for:
o "Invoice number"
o "2CO number"
The email from MikroE contains:
o an Order number (different from the Order number from 2CO)
The first email (Sales Receipt) from 2CO contains:
o an Order number (different from the Order number from MikroE)
o a cart id (the MikroE Order number)
o vendor product id (the MikroE Order number)
- missing is any description of what was purchased which makes it hard to match emails with compiler purchases (I have six of your PIC compilers).
The second email (2CO Confirmation) contains:
o nothing of help except a link to the web form for a compiler licence request.
The MikroE account login which lists orders displays:
o an Order number
o what was purchased.
So:
1) Nowhere is there an Invoice Number to fill-in.
2) The 2CO email (Sales Receipt) does not contain any reference to what was purchased.
3) The 2CO email contains many numbers - which one is required?
3) The MikroE Account facility only records half the info required (No 2CO Order number).
I trust you can see how confusing this is. It explains why I have often made several requests hoping I've picked the right combination of numbers to fill-in in the right spots as none of them are called what you actually want from us!
