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This brand new Mikroe service is designed for users who need the priority technical support, and it’s an upgrade of the existing, free technical support service. It encompasses consultation, problem analysis, and problem-solving.
The Premium Technical Support is designed with the idea of providing a premium, priority support to the customers who need such an approach. Mikroe Free Technical Support is renowned as agile, resourceful and fast, however, with the expansion of our company and an increased number of clients, it is becoming more and more important to provide priority support to the clients who are incorporating the Mikroe to their professional work. The Premium Technical Support guarantees a priority and attention to problem-solving for our premium customers.
What does it offer?
The first response to an inquiry within 24h
15 days time frame for problem-solving
Reserved resources - assigned Technical Support engineer
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The possible modalities of problem-solving are dependent on the problem importance and difficulty level, and they include:
Advising – when the problem inquiry is not demanding additional solving or “deep diving”
Problem-solving – when the problem requires analyzing the user’s project/original code, and consequently, correction of the code or Mikroe software if the error is found there
Workaround – when it’s not possible to solve the problem straightforwardly, a method for temporary solving will be used for achieving a task or a goal when the usual or planned method isn't working. It includes the additional alterations or refactorization of the code so that it can work in the desired way
If you need to contact the Premium Technical Support service concerning a problem with the product, the more information you can offer, the faster we can help you. Please refer to the Terms and Conditions for a detailed list of information required in order to process your request in the best possible way.
To help us start working on your problem, just start a new conversation on our Helpdesk.
If you have any additional questions, please contact our Helpdesk.