As of recently our live help feature offers both technical and sales support, Monday-Friday from 9 AM to 5 PM CET.


Over the years we accumulated a lot of products in our catalog. Navigating our site can feel like strolling through a huge supermarket with interconnected aisles. You can spend hours in it. It helps to be able to have a real person to respond to any kind of dilemma that might arise.

That’s why from now on, eight hours of each day, you are surrounded by discreet but helpful assistants. Just check the green icon to the left of your browser.

If you opt for placing a ticket, we will respond within an hour.

If the icon is gray, we are offline. But don’t despair. Our Helpdesk infrastructure has been upgraded. As always, your ticket will be handled by the most capable person for your particular problem, only it will be even more efficient than you’re used to.

Remember, live chat, or is the quickest way to get an answer to your questions, if you have any.

Yours sincerely,

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